Privacy Policy

This Privacy Policy explains how Chums Junk Removal (“Chums,” “we,” “us”) handles information when you visit this website or contact us for junk removal services in Northwest Arkansas.

Information we collect

We collect only what we need to respond to you and run our business:

• Contact details you give us — such as your name, phone number, city, and a description or photos of the items you want removed, when you call, text, or submit our estimate form.
• Basic usage data — like pages viewed and general device information, collected through analytics cookies to help us improve the site.

How we use it

• To respond to your request and provide an estimate or service.
• To schedule and complete junk removal jobs.
• To understand how the site is used and improve it.

SMS Communications

If you submit a form or request service through our website, you consent to receive service-related text messages from Chums Junk Removal. These messages may include estimates, appointment confirmations, scheduling reminders, and service updates. Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP. Reply HELP for help.

We do not sell, rent, or share your mobile phone number or SMS consent with third parties for their marketing purposes. SMS consent and mobile contact data are used solely to provide service-related communications as described above, including estimates, appointment confirmations, reminders, and updates about your requested services. SMS information may be shared with messaging platform providers solely to facilitate delivery of the text messages you consented to.

Analytics & cookies

This site uses Google Analytics to measure traffic. It also counts when one of our forms is sent or a call or text link is tapped; those counts never include your name, phone number or message. Google may set cookies and process usage data under its own privacy terms. You can decline non-essential cookies in your browser, and most browsers let you block or delete cookies.

Sharing

We do not sell your personal information. We share it only with service providers that help us operate (such as website hosting and analytics), and only as needed, or where required by law.

Your choices

You can ask us what information we hold about you, ask us to correct or delete it, or opt out of marketing messages by contacting us. To stop text messages, reply STOP to any message.

Children

This site is not directed to children under 13, and we do not knowingly collect their information.

Changes

We may update this policy from time to time. The “last updated” date above reflects the latest version.

Contact

Questions about this policy? Call or text us at (479) 256-9496 or use our contact page. Chums Junk Removal is based in Garfield, AR.